*Standard shipping times for items leaving our warehouse via UPS.
OUR SHIPPING POLICY:
Most orders ship within 1 business day of payment, unless otherwise noted on the product listing. We send all shipments with a tracking number, which is automatically emailed to your address used when placing the order (or on your existing account with us). We offer free standard shipping to the lower 48 states for all items that meet the requirements of ground shipping (Item must be under 60lbs).
We ship worldwide! Please email us at sales@digitaldjgear.com or call 973-506-8001 for a quote to your country, and we will set up an order that includes those costs in our system for you. The customer will be responsible for all customs duties upon acceptance to their country.
OUR RETURN POLICY:
We try to make this process as simple as possible for you and us. We ask that you simply complete the RA Request form found HERE. All Requests for Return must be made within 30 days of purchase. After 30 days, all warranty claims must be made directly to the manufacturer of the product purchased. Should you have difficulty in contacting the manufacturer or need assistance we will be glad to assist you in this process, however we will not replace the unit from our location.
New items (unused) will be subject to UP to a 10% restocking fee.
Returns are subject to a 15% restocking fee. This will be applied if the items is used, scratched, dented. All components must be intact for all returns.
Exchanges are subject to 10% restocking fee against the cost of the initial item.
Refunds will be credited back to the payment method received initially within 7 days of return of the item. They will reflect any restocking fees or shipping fees.
*All returns must have all original items and packaging.
Exceptions:
- Items that cause a health hazard cannot be returned (Headphones, In Ear systems, microphones, mouthpieces, and anything inserted into the mouth, ear or body.)
- Opened software also cannot be returned.
- Special Order, discontinued, and close outs are also non-returnable. They will be marked as such.