Shipping Return Policy
*Standard shipping times for items leaving our warehouse via UPS.
OUR SHIPPING POLICY:
Most orders ship within 1 business day of payment, unless otherwise noted on the product listing. We send all shipments with a tracking number, which is automatically emailed to your address used when placing the order (or on your existing account with us).
We ship worldwide! Please contact us for a quote to your country, and we will set up an order that includes those costs in our system for you. The customer will be responsible for all customs duties upon acceptance to their country.
OUR RETURN POLICY:
We try to make this process as simple as possible for you and us. We ask that you simply complete the RA Request form found HERE. All Requests for Return must be made within 30 days of purchase. After 30 days, all warranty claims must be made directly to the manufacturer of the product purchased. Should you have difficulty in contacting the manufacturer or need assistance we will be glad to assist you in this process, however we will not replace the unit from our location.
New items (unused) will be subject to UP to a 10% restocking fee.
Returns are subject to a 15% restocking fee. This will be applied if the items is used, scratched, dented. All components must be intact for all returns.
Exchanges are subject to 10% restocking fee against the cost of the initial item.
Refunds will be credited back to the payment method received initially within 7 days of return of the item. They will reflect any restocking fees or shipping fees.
*All returns must have all original items and packaging.
- Items that cause a health hazard cannot be returned (Headphones, In Ear systems, microphones, mouthpieces, and anything inserted into the mouth, ear or body.)
- Opened software also cannot be returned.
- Special Order, discontinued, and close outs are also non-returnable. They will be marked as such.
Any item returned must be shipped back (at buyers expense) via a traceable, insured method. Additionally when returning items, shipping cost paid by us to UPS or USPS will be deducted from any refund (rates can be calculated via ups.com daily rates). Shipping costs are not refundable, items with free shipping will deduct the ups daily rates amount paid by us from the refund in addition to any restocking fee.
For DOA (Defective) items, you have 48 hours to report the defective product. Defective items must be sent back to us (or to the manufacturer depending on the brand). The item will be replaced within 14 days of the date of return. In the event we are unable to replace the product, we will issue a refund for the item (less shipping paid to ship the item to you. Items with free shipping will deduct ups daily rates from refund).
ALL RETURNS must be shipped back to us prepaid. In the event we must ship an item back to you (for replacement due to defect) we ship at our expense. if you return an item for store credit and purchase something else, you will be responsible for the shipping cost to your location.